1. Information We Collect
When you submit the contact form or contact us through our website, we collect personal identifiable information that you choose to provide, such as your name, email address, and any other details you include in your message.
We only collect information necessary to respond to your enquiry. We do not collect payment card details or any information that is not essential for communicating with you.
2. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Legitimate Interest: To respond to your enquiry and understand how our website is used to improve user experience
- Legal Obligation: To comply with tax, accounting, and legal requirements
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and contact requests
- Maintain accurate business and legal records
- Improve our website based on usage patterns
We do not: Send unsolicited marketing emails, share your data with third parties for marketing purposes, or use your information for any purpose beyond what you have requested or what is required by law.
4. Contact Form & Email Consent
Submitting the contact form gives us permission to contact you in response to your enquiry only. This is not a subscription to a mailing list. We will use your email address solely to respond to your message. We will not add you to a marketing newsletter or contact you for any other purpose without your explicit, separate consent.
5. Data Retention
We do not store or retain your contact form submissions in a database. When you submit the form, your information is transmitted via email to respond to your enquiry, and then discarded. The only records that exist are the emails in your inbox and ours.
Website Analytics: Anonymised data is retained for 12 months to help us improve the user experience.
6. Data Processors & Third Parties
We use Resend to deliver emails from your enquiry submissions. Resend is a certified email service provider that complies with GDPR and data protection regulations. Your email address is shared with Resend solely to send you a confirmation email and our response to your enquiry. Resend does not use your data for any other purpose.
We do not share your information with any other third parties except where required by law.
7. International Data Transfers
Email communications processed through Resend may be transmitted and stored on servers outside the UK/EEA. Resend implements appropriate safeguards to protect your data during international transfer, including standard contractual clauses and security measures compliant with GDPR requirements.
8. Cookies & Website Technology
Our website may use cookies to:
- Remember your form entries so you don't need to re-enter them
- Understand how visitors use our site and where improvements are needed
- Provide a better user experience
Cookies are specific to our server and cannot track you across other websites. No payment details or passwords are stored in cookies. You can disable cookies in your browser settings, though some website features may not work optimally.
9. Data Security
Fairfax Interiors implements appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or destruction. Security measures include:
- Encrypted data transmission (HTTPS)
- Limited access to data (team members only who need it for their work)
- Secure storage and backup procedures
- Regular security reviews
However, no transmission over the internet is 100% secure. While we take every precaution, we cannot guarantee absolute security.
10. Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access: Request a copy of all personal data we hold about you
- Rectification: Ask us to correct inaccurate information
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restrict Processing: Ask us to limit how we use your information
- Portability: Receive your data in a portable format to transfer elsewhere
- Object: Object to how we process your data
To exercise any of these rights, contact us at info@fairfaxinteriors.com. We will respond to all data subject requests within 30 days.
Please note: Some data may need to be retained for legal, tax, or contractual reasons and cannot be deleted.
11. Your Consent & Changes to This Policy
By submitting your information to us through our contact form or website, you consent to the processing of your data as described in this privacy policy. We may update this policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website indicates your agreement to any updates.
12. Contact Us
If you have questions about this privacy policy, how we handle your data, or would like to exercise your data rights, please contact:
Fairfax Interiors
Email: info@fairfaxinteriors.com
Phone: 07974 097364
Address: The Chantry, Stratford Road, Wroxton, Oxfordshire, OX15 6QS
Last updated: January 2026